I build and manage successful training teams that create effective training courses and programs with measurable results

This course teaches new and existing sales representatives the importance and timeline of performing regular data validation checks to ensure that the company's commitments and outcomes remain aligned throughout the life of a customer's project.

The development of this script and course required me to quickly study and understand the nuances of the industry, and specifically the ongoing responsibilities of sales reps to customers throughout the life of a project, to ensure data accuracy, project performance, and billing accuracy.

This course is a high-level explanation of demand-side API integrations, how and why they're leveraged within the media measurement, research technology, marketing technology, and advertising technology industries, and the types of clients that will find them most beneficial.

This course introduced a new product feature to new and existing sales representatives so that it could be discussed with prospects and customers.

The content uses simple, approachable terminology and examples to explain the concept of APIs, their specific use within the media measurement industry, how they are set up, and their value proposition for customers.

This course was intended as one in a series of introductory trainings for new hires with little or no experience in the media measurement, research technology, marketing technology, or advertising technology industries.

As part of a series, this specific course focused on how media measurement companies develop and implement pixels into digital media in order to track total impressions and unique viewers to ensure customers receive full and accurate survey responses based upon their stated project goals.

This course introduces a new MS PowerPoint presentation template that sales reps would be expected to customize for each of their clients on a quarterly basis, including guidelines both on how to customize the content and how to present it in those quarterly meetings.

This project required the development of a comprehensive business review presentation template that sales reps would be expected to use in customer meetings, followed by the development of an e-learning course explaining how to customize and present the content.

This course defines the terminology and explains the standard terms for contracts for the purchase of a specific company product. The content is designed for both new hire and existing sales reps, and includes an explanation of common scenarios that might require one-off contract revisions, as well as how to initiate that process.

Because the content delves deep into contract terms and terminology, its development required a very thorough understanding of the concepts and details of sales contracts, as well as the ability to convey these concepts in approachable language.

A series of eight (8) comprehensive product knowledge training courses designed to help sales and customer service professionals recommend product models to customers through an expert understanding of product configurations, features, colors, and model numbers.

Each of these courses focuses on a different appliance line and includes engaging video demonstrations of unique features and selling points, as well as tips and tricks for how to recognize feature packs and installation configurations by reading model numbers, where to locate additional information, and how to make appliance pairing recommendations to customers.

This course teaches supervisors the correct methods and processes for training and onboarding their new employees. There is a thorough overview of the required forms and checklists that the company requires supervisors to complete prior to and during a new employee's first week with the company. Although the entire course is required, interactions that branch the learner's own navigational path are strategically placed through the course.

High-resolution graphics are combined with fun GoAnimate (Vyond) videos and animations to keep learners interested and engaged. A final, static quiz tests learner comprehension of the concepts presented, and provides a score for completion status.

This course is a detailed overview of a CRM and Sales Planning software system. The release of the course coincided with the system rollout for all sales and operations staff in the company. The course contains detailed tutorials, tips, and tricks on how to utilize the system's features to increase sales.

A senior member of the sales team introduces the course through a fully-produced and engaging video which lends authority to the content. Next, the course delves into a heavy software tutorial that is intended to coincide with the rollout of the new system that will be used by all sales and operations staff throughout the organization. Learners are required to interact with the course by gradually building each component of a simple sales plan. These interactions form the basis of the learner's score for the course.

This course teaches hiring managers how to prepare for and conduct interviews that lead to successful hiring decisions. The course incorporates interview guides and processes that are unique to the organization, including tips and tricks for identifying the desirable characteristics and traits of good employees.

Learners are presented with several interactive interview scenarios in which a variety of applicants provide different responses to potential interview questions. Learners must select the applicant whose answers best exemplify the characteristics outlined in the earlier section of the course. These interactions serve as a course quiz that provides a final grade and completion status.

This course introduces employees to the annual customer gift presented to all residents. The course begins with video of senior organizational leadership announcing the gift and explaining its importance for customer satisfaction. Next are numerous videos of selected residents and frontline staff demonstrating how to present the gift to customers and to explain its use. Finally, high-resolution images of collateral marketing materials are blended throughout the course while being explained through narration.

This immersive course is comprised of very engaging, beautifully-edited high-quality audio and video, which is wrapped into an Articulate Storyline file to provide title slides, navigation menus, and a short course assessment.

This course is a detailed explanation of the managerial skills needed by frontline employees who are transitioning into their first managerial role. Separate sections delve into how a new manager can redefine their relationships with former coworkers, clearly communicate their goals and expectations, and build and maintain successful relationships with employees that involve trust and responsibility.

Additionally, this course concludes with a brief overview of the various organizational resources that are available for new managers, including guides, employee coaching programs, and online training courses. A quiz at the end of the course ensures that learners understand the concepts.

This five-part course helps new Customer Service Representatives understand how to identify Authorized Builder Distributor (ABD) accounts in the sales ordering system. Additionally, learners are taught about the unique aspects of these accounts, especially as relates to quotes and special pricing, order placement, order returns, shipping policies and processes, and exceptions to these policies.

This course uses engaging GoAnimate (Vyond) videos with high-quality narration, fun graphics and sound effects, and humorous settings to hold learners' attention through complex information and explanations. The final course is pieced together in Articulate Storyline to include an interactive quiz at its conclusion.

This course provides an overview of the processes for investigating and reporting accidents in the workplace, including whom to interview regarding the incident, when and how to submit worker's compensation claims, and how to coordinate an injured employee's return to work.

This course contains engaging graphics and animations that keep learners' interest while teaching to the stated objectives. Learners are required to interact with various elements in order to display understanding and to progress through the course. Learner comprehension is measured through a course quiz that also serves to determine course completion.

This course is designed to coincide with the rollout of a new custom build of the iCIMS HRIS Applicant Tracking System. Department directors and other supervisors are shown the detailed process of reviewing applicants and advancing candidates through the interview, approval, and rejection/job offer processes.

Engaging, high-quality images are used throughout the course, with video demonstrations and software walkthroughs placed strategically throughout. Users are required to interact at multiple points for the course to progress. A quiz at the conclusion of the course determines whether learners pass or fail.

Unfortunately, dementia is a common occurrence in senior assisted living populations. But music has proven an invaluable tool to help these individuals recall memories, exercise their mental faculties, and express feelings and emotions. This course introduces a music program specifically designed for senior assisted living communities, including schedules of events, collateral materials, and suggestions for activities.

The contents of this course are a beautifully produced video that interweaves introductions from senior organizational leadership, experts in the field of memory care, and background footage of seniors engaged in music activities. A course quiz ensures that learners understand the basics of the program, its history and purpose, and the tools and resources available to employees to support a successful music program in their own memory care communities.